Refund Policy
Our refund policy at Othergiftsco is designed to provide a fair and transparent process for both our small company and our customers. We understand that sometimes items may arrive broken or not as expected, and we want to make sure you are fully satisfied with your purchase.
Fair Refund Process
If your item arrives damaged or not as described, please contact us within 10 days of receiving the product. We will provide you with instructions on how to return the item, and once we receive it, you will be eligible for a full refund.
Return Shipping
Customers are responsible for the cost of return shipping unless the item is deemed to be faulty or not as described. We recommend using a trackable shipping method to ensure the safe return of your item.
Refund Timeline
Once we receive your returned item, we will inspect it and process your refund within 10 days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method.
Need help with a refund?
Contact us today for assistance with any refund inquiries. please email us at inforachellangridge@othergiftsco.online